Use the Submit File form to upload the damaged or broken file. Include a short description of the problem - for example, "file throws an error when opened" or "formatting broken after export from InDesign." If you have a reference version or sample of what the output should look like, include that as well.

We accept files up to standard submission size limits. For large files or bulk batches, contact us before submitting.

After receiving your file, we assess the nature of the problem. Most repairs involve structural correction, encoding adjustment, or format normalization. We do not recreate content - we work on what exists in the file and restore it to a functional state.

For straightforward repairs, turnaround is one business day. For complex or partially damaged files, we will contact you with an assessment and timeline before proceeding.

Once the file is repaired, we send you the corrected version. Before delivery, we verify that the file opens correctly in the intended application and that the content matches the original.

If full restoration is not possible - for example, where data has been overwritten - we will deliver what can be recovered and explain what could not be restored.